FAQs Account setup & access Q: What steps should I take if I’m having trouble setting up or accessing my account?” A: Please refer to the instructions under the Signup section here in the Support Center. If you still experience issues, please contact our customer success team at support@regalcredit.com. Credit block requests Q: I have requested a block or unblock and it is showing it as ‘requested’. When can I expect it to be completed? A: A block request typically takes 2-3 days and an unblock request just 2-3 hours. Q: How will I be notified when my block/unblock request is complete? A: An email confirmation will be sent to your registered email address when your request has been completed for all of the bureaus you selected (whether one or many). Client & family management Q: How do I add a new client for family member to my dashboard view? A: Please send an email to ‘support@regalcredit.com’. Please include which clients and/or family members need to be added. Q: What steps do I take if I notice incorrect information in my client or family lists? A: Please send an email to our customer success team at ‘support@regalcredit.com’. Please include which clients and/or family members are incorrect so that they can be updated. Customer support Q: How can I contact support if I need additional assistance? A: Please contact our customer success team by sending an email to ‘support@regalcredit.com’ and include the necessary details. Support hours are 9 am Eastern – 6 pm Pacific Monday through Friday.
